Imageware Privacy Policy

1. Introduction

Updated: April 2017

We are committed to handling information in a secure and responsible manner so that you may confidently enjoy our websites and services. This privacy policy applies to all applications (including but not limited to the Imageware pillphone Application, websites, and web services operated by Imageware Systems, Inc. (“Imageware,” “we,” or “our”) at If you have questions or concerns about how Imageware uses information, you may contact us by email at

2. Use of Information

Like all website and web service operators, Imageware receives, gathers, manages, analyzes, and transfers information. Imageware does so in order to operate and maintain its current websites, services, and to do business with customers and business partners. For example, Imageware may receive, gather, manage, analyze, and transfer:

  • Non-personally identifying information such as browser type, location, language preference,  referring site, and the date and time of use of our websites and services;
  • Information that users of our websites and services provide to us;
  • Information concerning the use of our websites and services by users;
  • Information about users of our website and services that we receive from business partners, other users of our services, and other third parties; and
  • Information that users of our websites and services have made public, whether through our websites and services, or otherwise.
  • Biometric information of the users

Imageware may receive, gather, manage, analyze, and transfer information in order to correspond with users of its websites and services and to display advertising about goods and services that are of interest to users. Imageware sometimes transfers, shares, and sells information to users, business partners, and customers, and these parties may use such information for their own purposes. Imageware may, or may not, control the use of information by such users, business partners, and customers. Imageware may use information to verify the identity of users, to check user qualifications, and to follow up with transactions initiated on our website(s). We may use contact information to inform users of any changes to our websites and services or to send users additional information about Imageware and its products and services.

3. No Transfer of Certain Personally-Identifying Information

Some users of Imageware websites and services may provide Imageware with personally-identifying information when registering to use our websites and services or when entering into commercial transactions concerning paid-for products and services. For example, a user may provide us with an email address in order to register for access to an Imageware web service or may provide us with a physical mailing address when purchasing a product or service. Some users provide us with biometric information that is used by our software applications, for example, to authenticate users of those applications. Unless a user provides Imageware with permission at the time of disclosure or at another time, Imageware will not transfer, lease, or sell personally-identifying information collected at the time of such registration or commercial transaction. Similarly, Imageware will not transfer, lease, or sell such user biometric information. As an exception to this promise, Imageware may share such information in response to a subpoena, court order, or other governmental request, or when Imageware believes in good faith that disclosure is reasonably necessary to protect the rights or interests of Imageware, its customers, business partners, or the public at large.

4. Public Information

Users may choose to use Imageware websites and services to make information public. For example, a user may submit personal information to a service that is accessible to other users of such Service or the public generally and, in doing so; publicly divulge information about him or herself. As another example, a user may use the Imageware pillphone service to disclose information about his or her medications to care givers, care providers, friends, family, and others. Imageware cannot and does not control how this divulged information is used and further disseminated by the public (including friends and family). We may ask users of our websites and services to provide us with a username and a user profile. Usernames and profiles will be made available to the public.

5. Information from Third Parties

Imageware may obtain from various parties information about users of Imageware websites, products, and services, and about the use of those websites, products, and services. For example, Imageware may obtain information about a user from another user of its services or from a social network such as Facebook. Imageware may combine such information with other information and use it in accordance with this Privacy Policy.

6. Cross-Border Deliveries

The facilities of Imageware and its business partners are located around the world. As a result, information provided to us by a user may be delivered to, and processed in, a country that mandates a lesser level of data protection than does the user’s home country.

7. Security

We employ security measures designed to prevent the loss, misuse, and alteration of information, but we make no assurances about our ability to prevent any such loss, misuse, or alteration.

8. Other Sites and Services

Imageware websites and services may link to websites and services offered by various parties who maintain separate privacy policies. We do not control such parties or the terms upon which you deal with such parties. Dealings with any such party are between you and such party. We suggest that you read and understand the privacy policy of each party with whom you engage.

9. Children

Individuals under the age of 18 may not use Imageware websites or services. If it comes to our attention that we have collected personally-identifying information from any person under the age of 13, we will endeavor to delete this information as soon as possible.

10. Access to Information

Users may request access, correction, or deletion of personally identifying information as required by law. Imageware will seek to comply with any bone fide request. Requests may be made to Imageware at the addresses mentioned above

11. Cookies and Web Beacons

A cookie is a string of information that a website stores on a visitor’s device and that the visitor’s browser provides to the website each time the visitor returns. Imageware uses cookies to help Imageware identify and track visitors, their usage, and their access preferences. Users who do not wish to have cookies placed on their devices should set their browser to refuse cookies before using Imageware websites and services, with the drawback that certain features of Imageware websites and services may not function properly without the aid of cookies. Imageware websites and services may include advertisements and other content delivered by advertisers and other parties. This Privacy Policy does not cover cookies set by any such parties. A web beacon is a small (often invisible) graphic image or other web programming code embedded in a web page or email. Web beacons or similar technologies may be used by Imageware for a number of purposes, including to count visitors to Imageware websites and services, to monitor how users navigate Imageware services, and to count how many sent email messages are actually opened.

12. Business Transfers

If Imageware is acquired or sells all or a portion of its assets to another company, or declares bankruptcy, it is likely that information held by Imageware will be transferred away from Imageware. Nothing in the policy is meant to forbid such a transfer.

13. Change of Policy

Imageware may change its Privacy Policy from time to time. Your use of a Imageware website or service after a change means that you accept the changed policy. Users should check this page to review any changes. Imageware will endeavor to notify all registered users of changes to this policy.

14. Links to other Websites

Our Website may contain links to Websites that are provided and maintained exclusively by third parties. Websites provided and maintained by third parties are not subject to this privacy policy. Please review the privacy policies on those Websites to understand their personal information handling practices. We make no representations concerning the privacy policies of these third party Websites.

15. Questions

If you have questions about our privacy policy, you may contact our webmaster at Please provide the webmaster with information about the specific Website that you are inquiring about.