Imageware Authenticate Support Phone: (858) 683-7940
Imageware Authenticate Downloads
- Imageware Authenticate App on the Apple App Store
- Imageware Authenticate App on the Google Play Store
Frequently Asked Questions
Do I need an Internet connection to use Authenticate?
Why can't I register after downloading Authenticate?
Why do I get an error when doing face verification?
Do I need to check messages inside Authenticate to see my alerts?
Authenticate Installation & Configuration Videos
- These Authenticate videos guides are designed to help you get up and running as soon as possible.
- Authenticate will only work if you’ve already received your User ID from your employer or system administrator.
1. Application Installation
Imageware’s CTO David Harding guides you through the simple process of quickly installing Authenticate on your mobile device in this easy-to-follow tutorial video.
Step By Step
- Open the App Store for iPhone or Android and search for keyword “Authenticate”
- Select a Authenticate App based on your region (this optimizes Authenticate for your location)
- After installation, open Authenticate.
- Allow Authenticate to send you notifications.
2. User Registration
In this section, you’ll be guided through the process of User Registration using Authenticate on your mobile device.
Step By Step
- Open Authenticate on your mobile device.
- Enter your User ID and tap the ‘Submit‘ button
- Check your email for a confirmation message, and tap the ‘I Agree‘ button
- In the Authenticate app, tap the ‘Continue‘ button, and then the ‘Close’ button.
3. Biometric Enrollment: Face
With this easy-to-understand video tutorial on face enrollment, using Authenticate on your mobile device for biometric authentication is faster than ever.
Step By Step
- Tap the ‘Start’ button in Authenticate.
- Tap ‘Begin‘ button and follow onscreen instructions.
- Tap ‘Close‘ button.
- If you need additional help, click ‘Tutorial‘ button.
4. Voice Authentication
With this step-by- step video tutorial on voice authentication, using Authenticate on your mobile device and your own voice to biometrically authenticate is easier than ever before.
Step By Step
- Open Authenticate on your mobile device when you get an notification alert.
- Tap on the ‘Voice‘ icon/button
- Follow the in-app prompts.
5. Simultaneous Face & Voice Authentication
Imageware’s CTO David Harding guides you through authentication using multiple biometrics; in this case, simultaneous face and voice authentication using Authenticate on your mobile device.
Step By Step
- Open Authenticate on your mobile device when you get an notification alert.
- Tap on the ‘VoiceFace‘ icon/button
- Follow in-app prompts.